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Am I Protected?

Yes, you are. Our ABTA license mean that you are protected from the moment you purchase your holiday to the moment you return – although you still need holiday insurance! Your money is 100% safe when you book with us – so you can relax and look forward to your holiday.

Can I book holidays with other brands via this site

Yes, you can. Our ABTA license means that we work in partnership with over 250 of the most well-known and trusted travel providers in the UK and Europe, including brands such as; Thomas Cook, First Choice, Kuoni, Virgin and many more. So, if you want to holiday with a specific tour operator, we can book that for you.

We act as agents for licensed tour operators; the relevant ATOL number will be provided for each holiday booked.

The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made immediately to the airline.

ATOL Protection extends primarily to customers who book and pay in the United Kingdom. As Travel and Booking Agents we act only as Agents for the Principals actually providing the relevant services and we shall not be liable for any act or default on the part of any such Principle or its Agents or Servants. Passengers are booked and/or tickets and coupons are issued or obtained by us subject to the conditions regulations and terms of the Carriers and/or Principals concerned.

Can I use my Barclays E-voucher to book a holiday direct with any of your Travel Partners?

Barclays E-voucher can only be redeemed with us here at Travel by Inspire and not directly with any of our 250 travel partners. This includes; Thomas Cook and Thomson. Here at Travel by Inspire, we can book travel with these partners on your behalf, enabling you to use the Travel Card, but as a customer you cannot use the card direct. This also means that holiday balances cannot be paid using Barclays E-voucher, if the booking was made anywhere but with Travel by Inspire.

I’m having problems registering/topping up my Barclays E-voucher, can you help?

Of course we can. Just email the team on info@travelbyinspire.co.uk or call them on 0800 488 0707 and they’ll be more than happy to help you.

When will I receive my tickets?

Flight tickets will be dispatched approximately seven days prior to departure, except in the instance of late bookings, e-tickets or ticketless airlines.

For late bookings made within 2-3 weeks of departure (depending on the travel supplier) tickets will be available for collection at the airport, at your hotel, car hire pickup point or transfer provider venue.

For ticketless airlines you will need to provide your booking reference upon check in.

E-tickets will be emailed to you 7-10 days prior to your date of departure. Please ensure that you and the passengers on whose behalf you made the booking have all the required documentation and information required at check-in.

What is my hold luggage allowance?

Please see the terms and conditions of your individual carrier.

Passport

Inspire would like to ensure that all customers are prepared before entering another country. It is vital that you check passport and visa requirements as well as any immunisation guidelines for the countries you are travelling to (and through!) as early as possible as processing necessary documentation can take some time. As a starting point, you should ensure your passport has at least 6 months validity beyond your length of stay as this is now a mandatory requirement for many countries around the world. You are responsible for ensuring that all passengers (adults, children and infants) on whose behalf you make a booking hold their own individual passport.

Visa Advice

The Foreign & Commonwealth Office website has up-to-the-minute travel advice for your destination and will offer guidance on everything from health and immunisation to passport and visa requirements. You will even find handy tips on local laws and customs as well as crucial information on currency and navigating through your arrival airport.

If you or any passengers on whose behalf you make a booking do not hold an EU passport, please contact Travel by Inspire as we would need to confirm whether the relevant airline will carry you or the passengers on whose behalf you are making the booking.

Please ensure that you and the passengers on whose behalf you make the booking meet all relevant visa, travel insurance and health requirements.

If you are in any doubt over any visa requirements, please contact the relevant country’s embassy or consulate. For the USA and Bulgaria each passenger must be in possession of a valid machine readable passport.

For the USA the postal address of your first night’s accommodation (including ZIP code) will be required. The websites www.ukpa.gov.za and www.usembassy.org.uk contains useful information regarding travel and visa requirements.

Travel by Inspire accepts no responsibility for any delay and/or expense suffered or incurred by you as a result of any irregularity and/or invalidity of your documents.

Time Zones

Please be aware that due to different time zones your arrival and departure dates on long-haul flights may vary by 1 or 2 days either way.

Travelling With Children

Please ensure that you provide Inspire with the correct ages of the children and infants travelling. Infants must be older than two weeks to be permitted to fly and younger than two years (on return date). Although infants will not be allocated a seat or baggage allowance on an aircraft, they will be issued a ticket. No more than one infant may travel with one adult at any time. Please be aware that children need their own passports. Before 5 October 1998 babies and children could be included on a parent or guardian's passport. This is In line with standard international practice and as a precaution against child abduction; children must now have their own passports to travel abroad. A child passport is valid for five years. When it runs out you can renew it for another five years, and so on. Tickets for infants or children can only be sold when a minimum of one adult traveller is also purchased.

How do I amend my booking?

Please note that certain travel suppliers do not allow for amendments or cancellations to be made and therefore do not provide refunds for any reason. Please ensure that you check the terms and conditions of the chosen supplier prior to confirming your booking. The cancellation fee levied by Inspire still applies. Travel suppliers require a minimum notice period prior to cancellation. Again please reference and read carefully the term and conditions of the individual supplier prior to booking. If more than one price option is available for a flight, it is not possible to change the price option chosen by a credit card holder after a booking has been made. All permitted changes are subject to capacity limitations. Unless otherwise stated if you have a standalone hotel, car hire or ancillary booking a per product fee of £35 for each change made will be charged in addition to any fees levied by the travel supplier.

If You Wish to Cancel your Booking

If you wish to Amend your booking.

Please note that certain travel suppliers do not allow for amendments or cancellations to be made and therefore do not provide refunds for any reason. Please ensure that you check the terms and conditions of the chosen supplier prior to confirming your booking. The cancellation fee levied by Inspire still applies.

Travel suppliers require a minimum notice period prior to cancellation. Again please reference and read carefully the term and conditions of the individual supplier prior to booking.

All amendments must be sent in writing to Inspire before departure.

If more than one price option is available for a flight, it is not possible to change the price option chosen by a credit card holder after a booking has been made.

All permitted changes are subject to capacity limitations.

Unless otherwise stated if you have a standalone hotel, car hire or ancillary booking a booking fee outlined in the Terms and Conditions for each change made will be charged in addition to any fees levied by the travel supplier.

If You Wish to Cancel your Booking

Cancellation fees levied by travel suppliers can only be confirmed on the date your cancellation notice is received.

Where applicable the relevant Balance charged for the travel will be re-credited by the same method of payment as at booking. All cancellations must be sent in writing to Inspire before departure.

Please see the “Table of Charges."

Number of days before travelRefund amount
Earlier than 12 weeksSupplier specific refund
12 weeks to 0 days0% refund

If you book a special offer Package (for example, a flight and hotel), the cancellation terms and conditions may be different to those given above. Due to the discounts offered on these packages, the refund may be lower depending on the supplier, the amount of the discount and the date you cancel your booking. We will tell you whether you are booking a special offer package when you make your booking.

Please note that certain scheduled flights and especially low cost carriers do not allow for tickets issued by them to be changed and does not offer a refund of the price paid in the event of cancellation. Please refer to the terms and conditions of the individual carrier for details.

If we Change or Cancel your Booking

We do not intend to change or cancel any of your travel arrangements once we have accepted your booking. However, from time to time it may be necessary and we reserve the right to do so. If a travel supplier changes your booking (for example, the flight schedule changes), we will deal with it in line with their terms and conditions.

If you have booked a package and we or a partner make a significant change to or cancel your package, we will try to provide you with another package of the same or better quality at no extra cost to you, or another package of a lower quality.

You may claim back the difference in cost or cancel your booking and we will provide you with a full refund, subject to suppliers terms and conditions.

You may also be entitled to compensation unless a cancellation arises because of unusual and unexpected circumstances beyond our control, the consequences of which could not have been avoided even if we had taken all reasonable care (for example, industrial disputes, hostilities, political unrest or natural disasters), or unless you fail to pay any amounts you owe, subject to suppliers terms and conditions.

Refunds

Please note that certain suppliers do not provide refunds for any reason upon cancellation. Please ensure that you check the terms and conditions of the chosen supplier prior to confirming your booking. The cancellation fee levied by Inspire does still apply.

Other suppliers require a minimum notice period prior to cancellation. Again please reference and read carefully the term and conditions of the individual supplier prior to booking. Such terms are not determined by Inspire and we cannot accept responsibility in such circumstances.

If Inspire is unable to provide the booked travel arrangements you can either have a refund of all monies paid by you in respect of such travel arrangements or accept an offer of alternative travel arrangements of equivalent or superior standard from Inspire, if available, or a choice of specified travel arrangements of a lower standard to the travel arrangements booked together with a refund of the difference in price.

The relevant refund amounts will be transferred back by the person that made the original booking only.

Any refunds due will be calculated and proportionately refunded back to the original form of payment used, in the same ratio as the original payment was made to us.

Any booking charges applied will not be eligible for reimbursement.

Customers should note that refunds may take up to 6 weeks and that until a refund is made from the travel supplier to Inspire, we cannot process a refund to you the customer.

Looking for your very own tailor-made holiday? Talk to our experts

Our team of travel experts are able to guide you through the myriad of destinations and options to find your perfect hidden retreat. Enjoy the experience of creating your dream escape with your dedicated travel agent who will provide recommendations to suit you individually.

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